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Association FAQs

Association FAQs

  • insurance.com.au is made up of people who love insurance! We're driven to help people and businesses protect themselves financially against the unexpected. Our goal is to help you find insurance that will provide security and certainty for the future. We understand insurance isn’t everyone’s thing, but it is ours and we have a long history of expertise in what we do. 

    As a member of Insurance Brands Australia, we have close to 40 years experience helping over 30,000 Australians protect their assets, businesses and livelihoods.

    Find out more

    The legal stuff: Insurance.com.au Pty Ltd ABN 27 163 909 073 is an authorised representative (number 443422) of Insurance House Pty Ltd ABN 33 006 500 072 AFSL 240954

  • insurance.com.au has developed tailored insurance solutions for partner associations. Unlike a direct insurer, insurance.com.au can work with a number of insurance companies to bring a dedicated offering at a competitive price to our members

  • Yes, the policy includes Public Liability insurance.

  • Once you have renewed your membership, you can purchase a policy via insurance.com.au. You should purchase your new policy prior to notifying your current insurer to ensure there is no gap in cover. Your current insurance provider will likely require your cancellation request in writing. Please note, most insurers will provide a refund, but some may charge an administrative fee to cancel. 

  • Yes, the member insurance policy offers unlimited retroactive cover. This means if you become aware of a new and valid claim under this policy, even if the claim resulted from your past activities, the policy would cover you. Please ensure all modalities you require cover for are selected when purchasing your new policy. 


    Please note, you will not be covered for any known claims or circumstances.

  • Yes, the member policy covers you in different environments, providing you are suitably qualified and are working in accordance with standards, professional codes, and guidelines.

  • The insurance.com.au team are available to assist you through the process. Importantly, the team can also support with circumstances. A circumstance is notification of a potential claim occurring and allows insurance.com.au to assist you in the very early stages.

  • All members holding a Healthcare Professionals Civil Liability policy with insurance.com.au have access to free unlimited extended Run Off cover if they are retiring or planning to take a long period of leave upon request. 

    To activate, contact insurance.com.au in writing prior to expiry of your policy noting the date that you are ceasing to practice. insurance.com.au will issue you with confirmation that cover has been activated for your records

  • Yes, as part of the insurance offer, members receive 1-hour complimentary legal advice specifically related to policy coverage and matters that may give rise to a claim that relates to the policy and profession. For more information, please contact support@insurance.com.au or phone 1300 468 730

  • Yes, insured members of our partner associations are supported by DLA Piper, trusted legal advisors to approximately a third of the ASX 100 companies or their subsidiaries and all levels of government. DLA Piper also manages claims for AHPRA registered occupations.

  • The amount paid in the event of a claim is based on your policy excess. Please refer to your insurance schedule for more information. Alternatively, you may contact support@insurance.com.au or phone 1300 468 730. 

  • If you need to make a claim, or advise a circumstance, you can lodge via the insurance.com.au website. Simply login to your My Account, click on the appropriate policy and select Make a claim. You can contact insurance.com.au on 1300 468 730 if you require any assistance. 

  • Yes. As an insurance.com.au association member policy holder you will be covered for claims made against you or your student for work performed by a student whilst under your supervision. 

  • The policy covers you to work anywhere in Australia. It also covers you for telehealth services for clients outside of Australia excluding United States of America and Canada. Please note the governing law is the Australian law.   

    This policy will also cover you if you wish to conduct telehealth services whilst overseas, excluding United States of America and Canada, as long as you reside in Australia. You will not be covered for visiting clients locally, or if you become permanently domiciled in an overseas country. 

    We recommend members check the local laws and any registration requirements before practicing in any country outside of Australia. Terms and conditions apply. For more information, please check the policy wording.  

  • insurance.com.au works with our partner associations to find policies that “plug the gaps”. Your current public sector employer’s policy may not cover you for claims resulting from: 

    ▪    Your services with any previous employer

    ▪    Your past, current or future work, outside the public sector

    ▪    Your services as a contractor, sub-contractor, or consultant in the public sector

    ▪    If you act outside your employment conditions

    ▪    If you are sued by your employer

    ▪    If you do any volunteer work

    ▪    Personal legal support for registration and disciplinary hearings, including coronial inquiries.

    In addition, you have your own individual cover and access to the free legal assistance hotline. For a very competitive price insurance.com.au has provided members with an excellent “peace of mind” protection covering the above issues. 

  • The member must disclose the details of the claim at time of purchase. In most cases, this process will be simply record keeping for details on the claim’s history. 

    In some circumstances, the underwriter may make special conditions for the individual member or decline the request for coverage.  

  • Click here.

    Please ensure you are selecting your association when prompted to do so to be applicable for the member exclusive policy. 

  • If you wish to cancel your insurance policy before the expiry date, please email support@insurance.com.au. Cancellation and the amount refunded is subject to the policy type, claims paid during the policy period and or the unused portion of premium. You will not be refunded fees previously paid by you, and you may be charged a cancellation fee to cover the associated administrative costs. 

    Please ensure you have purchased a new insurance policy before a request cancellation as you require continuous cover. 

  • Should you cancel your membership through your association, your insurance policy will not be cancelled. Upon renewal, you will be required to select the correct association.

  • Yes, you can still purchase insurance via insurance.com.au, however negotiated rates are for our partnering association members only.  

  • As part of the insurance offer, each insured member can receive 1-hour complimentary legal advice from DLA piper (our appointed legal firm), specifically related to policy coverage and matters that may arise to a claim related to the policy and profession. 

    If you wish to make use of the free legal hotline, please contact support@insurance.com.au or phone 1300 468 730 for more information.