Please note our team is available to assist you throughout this holiday period. We will be closed on public holidays and trading from 8am - 5pm (AEDT) Monday to Friday from December 23rd to January 3rd.
Worry less about the “what if” and start to focus on the “what next” while you're travelling. We understand the importance of a stress-free holiday, so ensure you’re covered with our travel insurance policy while away, and we will have your back!
Packed full of options to tailor to your holiday plans.
Range of Travel Covers
Cancellation or Trip Interruption Cover
Snow Pack Cover
Stolen or Lost Baggage Cover
Multiple Plan Options
Business Travel
Personal Travel/Leisure Travel
Option for additional add ons e.g. Snow Pack
Travel insurance is designed to provide coverage for certain unforeseeable circumstances, however, it does not cover everything. For a full description of coverage, please carefully read the PDS or connect with our team to discuss.
Cancellation and Trip Interruption cover is an optional addition to your policy. If selected, this applies to cancellation or restriction by the carrier of pre-paid, scheduled public transport services, caused by severe weather or natural disaster.
You can check out entry requirements with our Travel Tool, click here. Please ensure you check this before your departure to see if there have been any changes.
The amount paid is shown in the Schedule of Benefits in the PDS for the following:
Damaged items may be repaired where practical and economical.
Stolen or lost items may be replaced if available by our suppliers.
For items we agree we can’t repair or replace, we will calculate your benefit based on the depreciation table below.
In the event of loss to a set or pair of items, we will pay the lesser of the below:
Cost to repair or buy the individual item/s needed to complete the set or pair, or;
Original purchase price of the set or pair (subject to depreciation).
Up to AUD $500 for expenses incurred overseas where it’s legal and necessary to replace prescription medication damaged, stolen or accidentally lost during your trip.
The cost to replace your passport or visa if lost, stolen or damaged during your trip, including relevant travel costs up to AUD $500.
Losses from unauthorised use of your credit cards, if lost or stolen during the covered trip and you’ve met the terms of the issuing credit card company.
Age of item on date of loss | Jewellery (excluding costume jewellery and watches) | Communication, electronic devices, photographic equipment | All other items |
|---|---|---|---|
Less than 2 years | 0% | 0% | 0% |
2 to 3 years | 0% | 50% | 30% |
More than 3 years | 0% | 75% | 60% |
If your carrier confirms your luggage is delayed or misplaced for a period of more than 12 hours, you can claim up to AUD $300 per insured person to buy essential items. This benefit doesn’t apply to your return journey home. No excess applies to claims under this benefit. We’ll also cover costs of shipping your lost luggage and personal effects to you if recovered.
Snowboards
Skis
Bindings
Sticks/poles
Boots
The above equipment is covered (max amount payable per person is AUD $300). Hired equipment is also covered (max amount payable per person is AUD $300).
Exclusions apply. Please check the PDS and your Certificate of Insurance for full details.
You can start your claim here. The claim process will involve the following interactions:
Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your policy (including contacting you to request additional information or to clarify any details), and communicates the outcome to you.
*Note that not all benefits apply and will depend on whether you have selected them (and are reflected on your Certificate of Insurance). Terms, conditions, exclusions, limits and sub-limits apply. Please read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for further details.
We'd choose us, but why should you?
Quick & easy quote and purchase journey
Customisable limits and benefits
Dedicated travel insurance customer service team available 24/7
insurance.com.au is made up of insurance gurus, tech innovators, and customer service professionals. We are driven to help individuals and businesses protect themselves financially against the unexpected.
insurance.com.au is a wholly owned subsidiary of Steadfast, the largest general insurance broker network in Australasia.
You can leave us a message by completing the form on our contact us page.
We'll get back to you as soon as we can. If you leave a message outside our normal trading hours, we will be in contact the next business day.
Log in to your account to navigate to claims to lodge a potential claim or notification.
insurance.com.au Pty Ltd is an Authorised Representative AFSRN 443422 of Insurance House Pty Ltd ABN 33 006 500 072 AFSL 240954. Travel Insurance is administered by battleface Insurance Services Pty Ltd (ABN 28 650 606 045, AFSL 536280), also operating under the trading name Robin Assist, and is underwritten by Pacific International Insurance Pty Ltd (ABN 83 169 311 193). insurance.com.au is a distributor for battleface and is paid commission by battleface. Any advice provided is general advice only. Prior to purchasing, please consider your financial situation and needs and read the Product Disclosure Statement (PDS) & Financial Services Guide (FSG) and Target Market Determination (TMD).
