Customer Service Is Like a Joke: It’s All About the Delivery
Picture this: you’re at a comedy show. The comedian steps up to the mic, leans in, and says, “Why did the chicken cross the road?” You’re ready to laugh, your expectations are high. But instead of nailing the punchline they mumble “To, uh, get to the other side, I guess?” and awkwardly shuffle off stage. Cue the silence…