General FAQs
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insurance.com.au is made up of insurance gurus, tech innovators, and customer service professionals. We are driven to help individuals and businesses protect themselves financially against the unexpected.
insurance.com.au is a wholly owned subsidiary of Steadfast, the largest general insurance broker network in Australasia.
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You can access your policy details by logging in to your account.
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You can leave us a message by completing the form on our contact us page.
We'll get back to you as soon as we can. If you leave a message outside our normal trading hours, we will be in contact the next business day.
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You can leave feedback by phone, email, or leave us a message. We’d love to hear your feedback!
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You can contact us by phone, email, leave us a message via our contact page, or use one of the methods outlined in our Complaints & Disputes Resolution Guide on our website, access it here.
We welcome your complaints so we can improve our products and services.
Product FAQs
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Public Liability insurance is designed to protect your business against claims resulting from personal accidents or injuries that occur as result of your business activities, as well as accidental damage to property owned or controlled by someone else. Public Liability insurance can protect you from the financial loss of associated legal costs and compensation.
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Professional Indemnity insurance is a type of liability insurance that provides cover for the financial consequences of neglect, error, or omission by the professional or firm taking out the policy. If a third party makes a claim against any wrong-doing, mistake or breach of professional duty on your part, then this type of insurance may protect the assets and reputation of your business.
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insurance.com.au’s Business Package provides a wide range of insurance coverage designed to meet the unique needs of clients. Our Business Package provides a variety of covers under one easy-to-manage policy and is designed to simplify the way you buy and manage your business insurance.
Through the Business Package you are able to choose from the below cover types:
Building & Contents
Business Liability
Business Interruption
Theft, Money & Glass
Portable Contents & Tools
Equipment Breakdown
Visit our Business Package page to read more about the coverage types.
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The below covers are available through our travel insurance:
Business Travel
Personal Travel/Leisure Travel
Option for additional add ons, e.g. Snow Pack
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Our pet insurance provides cover for cats and dogs that reside within Australia. We do not cover any other type of pets. The policy has been designed for coverage of companion pets, and therefore it may not be possible to cover all cats and dogs.
Quote FAQs
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Get a quote by clicking the link below!
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Log in to your account to retrieve a quote. Alternatively, contact our team on 1300 468 730.
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We’re here to help! Contact our team today on 1300 468 730.
We’re available Monday to Friday 8.30 am – 7pm AEDT.
You can also send us a message here:
Renewal FAQs
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You can manage your policies by logging into your account.
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You can make changes to your policy when going through the renewal process, simply login to “My account” to get started.
Our team is here to help you through your renewal. Contact us on 1300 468 730. We’re available Monday to Friday 8.30 am – 7 pm AEDT.
Claims FAQs
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Call our team on 1300 468 730. We’re available Monday to Friday 8.30 am – 7 pm AEDT.
If you are calling outside of business hours, leave a message with your contact details and someone will call you back in one business day.
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Log in to your account to navigate to claims to lodge a potential claim or notification.
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If you want to talk to someone about a claim, you can contact us via phone or fill out our form on the Contact us page.
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If you would like a copy of a previously lodged claims form, please contact our team on 1300 468 730 or by emailing support@insurance.com.au.
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The first thing you must do is contact us as soon as practical after the event happens or when you first become aware of an issue or potential issue.
If you delay reporting your claim, your insurer may not pay for any additional loss or damage caused by your delay. Some types of policies may also have time limits to lodge a claim so check your policy. The insurer will check the claim is covered under your policy and confirm if the claim is accepted.
Depending on the size and scale of the claim, the insurer may provide instructions and confirm the next steps to resolve the loss, such as arrange repairs or replacement. In other cases, the insurer may request certain documents and evidence to prove what has been lost or damaged or a likely liability. How much evidence is required will depend on the nature and the value of the claim.
The types of documents your insurer may request to prove damage or loss, evidence of ownership, or the value of items may include but are not limited to:
Original receipts
Original police reports
Valuation reports
Medical certificates
Product make, model and serial numbers
Photographs or videos of property or items, or the event itself
Talk to your insurer before you spend money on repairs after an incident or settle a claim with a third party. Some repairs might be urgent and necessary for health and safety – such as preventing water coming through a damaged roof – but don’t overspend.
Many insurers have preferred repairers and suppliers and can arrange appropriate emergency repairs for you. Remember to keep receipts for any out-of-pocket expenses you incur.
Your insurer may also ask you to keep all damaged items for inspection if required, unless they are a health hazard. Some damaged items may also be suitable for repair.
Large claims may involve an insurance assessor. Their task is to examine your situation, your loss and its value. The insurer will then make a decision on your claim. In some cases, your insurer may appoint a legal representative where necessary to negotiate and represent the policyholder in court.
The insurer will also notify you every 20 business days, about the progress of your claim. If your claim is complex, the insurance company will negotiate with you to arrange a different timeframe for settling the claim.
If a claim relates to liability insurance:
Liability claims are different to most other insurance claims as it covers a loss is suffered by a third party, not the policyholder. The process will alter depending on whether the policyholder has received a demand from the third party and the type of loss suffered by the third party. The insurer will decide whether to accept liability and whether to negotiate settlement with the third party. However, other claims can take months or even years to resolve if they end up in legal proceedings. Your insurer and insurer appointed legal representative will manage this process and keep you informed of the progress.
If in doubt, we are here to help. Contact us if you have any queries or need assistance with what to do.
Policy FAQs
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You can make changes to an existing policy by logging into “My account”. Under “My policies” select the policy you would like to edit and select the option to edit your policy.
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You can cancel a policy through “My account”. Under “My policies”, select the policy you would like to cancel and click the option to request a cancellation.